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Room Attendant

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Posting Details

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Posting Details (Default Section)

Posting Number: 20171469S
Position Title: Room Attendant
Position Type: Staff
Recruitment Type: Internal/External Applicants
Work Schedule: FT/12 Month
Avg Hours Week
Department: 507-Inn at Villanova University
Position Summary:

Become a part of the team at the newly renovated, re-branded, 4-diamond style Inn at Villanova University!

To perform housekeeping duties as assigned in the guest rooms, following the 4 diamond guidelines and standards of the Inn at Villanova University. Perform duties and interact with guests in a courteous and professional manner.

Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

Duties and Responsibilities:
  • Cleaning Guest Rooms – clean guest rooms with consistency, according to the Inn and AAA 4 diamond standards. Display a courteous, helpful, and professional manner when greeting and providing assistance to guests of the hotel.
  • Enforce and ensure that University and the Inn’s policies and procedures are properly understood and followed.
  • Follow all established Quality Standards, Quality Service Outcomes, and the Quality Assurance Program
  • Ensure that emergency procedures are understood so that in the event of an emergency the procedures are executed with accuracy and in a timely fashion
  • Receives moderate to limited supervision working from objectives set by supervisor. Employee organizes and carries out most assignments in accordance with standard practices, instructions or previous training. Employee handles some unusual situations independently.
  • Work is performed in a normal hotel/conference center environment with occasional stressful periods, and includes evenings, weekends, holidays, and special event periods. Little or no dangers or hazards are involved when correct procedures are followed.
  • Maintain a high level of morale and cooperation.
  • Perform other duties as assigned.
Minimum Qualifications:
  • High school diploma or equivalent required.
  • Ability to follow very strict set expectations on room cleaning and staging. Understanding of recycling, laundry, chemical use.
  • 2-3 years in the hospitality/custodial industry.
  • Ability to communicate with guests and staff in a 4-Diamond style manner.
Preferred Qualifications:
Physical Requirements and/or Unusual Work Hours:
  • Exposure to typical chemicals used in hotels.
  • Making beds, lifting linen.
  • Use vacuum and other housekeeping related equipment.
  • Bending and long periods of standing.
Special Message to Applicants:
Posting Date: 09/09/2017
Closing Date (12am ET):
Salary Posting Information:

Union

Salary Band: D
Job Classification: Union

References Needed

References Needed

Minimum Number of References Needed 3
Maximum Number of References Needed 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first hear of this employment opportunity?
    • Monster.com
    • Higheredjobs.com
    • HERC Website
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Indeed.com
    • Other Internet Advertisement
    • Advertisement in Local Newspaper
    • Advertisement in Academic or Professional Publication
    • Referred by a current or former employee
    • Referred by a friend or family member
    • Heard about it at a conference or career fair
    • Browsing the Villanova website
    • Other
  2. * If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.

    (Open Ended Question)

Documents needed to complete your application:

Required Documents
Optional Documents
  1. Cover Letter / Letter of Interest
  2. Resume / Curriculum Vitae