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Guest Services Agent - The Inn at Villanova University

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Posting Details

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Posting Details (Default Section)

Posting Number: 20171509S
Position Title: Guest Services Agent - The Inn at Villanova University
Position Type: Staff
Recruitment Type: Internal/External Applicants
Work Schedule: FT/12 Month
Avg Hours Week
Department: 507-Inn at Villanova University
Position Summary:

Position Summary:
Become a part of the team at the newly renovated, re-branded, 4-diamond style Inn at Villanova University!
The Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in accordance with The Inn and always at a 4-Diamond style level.
Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

Duties and Responsibilities:

Welcome, register, orient and supervise guests, ana** Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner.

  • Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner.
  • Check guest in and out, and assist with any issues or arrangements that guests may need help with.
  • Maintain security and safety of The Inn, Inn property, guests, guests’ property, and fellow team members.
  • Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees and sale of goods.
  • Always represent and promote The Inn in a positive manner to guests, callers, and local officials.
  • Provide overnight, on-call assistance in case of emergencies.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Perform other duties and assist with projects as assigned.d provide group orientations in a friendly and positive manner.
    Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner.
    Check guest in and out, and assist with any issues or arrangements that guests may need help with.
    Maintain security and safety of The Inn, Inn property, guests, guests’ property, and fellow team members.
    Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees and sale of goods.
    Always represent and promote The Inn in a positive manner to guests, callers, and local officials.
    Provide overnight, on-call assistance in case of emergencies.
    Ability to focus attention on guest needs, remaining calm and courteous at all times.
    Perform other duties and assist with projects as assigned.
Minimum Qualifications:
  • High school diploma or GED required.
  • Customer service experience required, preferably in a hospitality/hotel environment.
  • 2-4 years in a hospitality environment.
  • Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise.
  • Experience handling cash and recording sales transactions required.
  • Excellent oral communication and organizational skills.
  • Demonstrated ability to work effectively without immediate supervision.
  • Ability to multi-task efficiently.
  • Must be willing to work evenings, weekends, and holidays as schedule requires.
Preferred Qualifications:
  • Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred.
  • First Aid and CPR certification preferred; training can be provided.
Physical Requirements and/or Unusual Work Hours:
  • Physical requirements include the ability to work long hours, Ability to stand for long periods of time without sitting or leaning.
Special Message to Applicants:
Posting Date: 09/13/2017
Closing Date (12am ET):
Salary Posting Information:

Commensurate with experience.

Salary Band: E
Job Classification: Non-Exempt

References Needed

References Needed

Minimum Number of References Needed 3
Maximum Number of References Needed 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first hear of this employment opportunity?
    • Monster.com
    • Higheredjobs.com
    • HERC Website
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Indeed.com
    • Other Internet Advertisement
    • Advertisement in Local Newspaper
    • Advertisement in Academic or Professional Publication
    • Referred by a current or former employee
    • Referred by a friend or family member
    • Heard about it at a conference or career fair
    • Browsing the Villanova website
    • Other
  2. * If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.

    (Open Ended Question)

Documents needed to complete your application:

Required Documents
  1. Cover Letter / Letter of Interest
  2. Resume / Curriculum Vitae
Optional Documents
  1. Other Document